YourCall Terms & Conditions

YourCall INSTANT Service:

By using the service you are consenting to these terms.

Callers must ensure they have the bill payer's permission before using the YourCall service. Charges will be made by the telephone service provider in accordance with your contract with the service provider; YourCall makes no charges to the user for this service and accepts no responsibility for any charges made by the service provider.

The service is intended to be used from a mobile phone. YourCall may utilise the number from which you call the service to provide information on our services and those of other carefully chosen organisations.

The service is subject to availability and may be withdrawn or suspended at any time.

Services which are offered with no charge from YourCall are subject to our fair use policy. If, in the reasonable opinion of YourCall, your use exceeds an acceptable level, we reserve the right to request that you voluntarily limit your usage of the service. If after such a request your usage continues to be excessive, we reserve the right to impose automatic restrictions on the service, which will limit usage to a predefined number of minutes per month.

YourCall SIM PAYG SIM terms on website:

The YourCall PAYG SIM service works with a T-mobile pay as you go SIM card.  The Yourcall PAYG SIM prices as shown are for use with T-mobile only, for calls from the UK.  The Yourcall international service access numbers have been set up by T-mobile specifically for use with the Yourcall international service.  Prices are specific to these numbers and are charged by T-mobile through standard pay as you go credit.  Prices and or available destinations for the Yourcall international service are subject to change.  Customers will be notified of changes on the www.yourcallworld.com website or via SMS.  All standard T-mobile pay as you go terms and conditions apply to your usage.  These and further details about T-mobile services can be found at www.t-mobile.co.uk.  Use of the numbers from any other network will be charged differently or may not be accessible.

The service is subject to availability and may be withdrawn or suspended at any time.

YourCall may utilise the number from which you call the service to provide information on our services and those of other carefully chosen organisations.

By using the service you are consenting to these terms.

Terms And Conditions for the YourCall Account Service

Definitions

“We”/”us”/”our” mean Yourcall, part of Core Communications, 31 Southampton Row, London WC1B 5HJ.

“You”/”your”/”Customer” shall mean the person ordinarily resident in the UK and Northern Ireland that is the primary credit/debit card holder for the Yourcall Account Service, and includes any person enabled or permitted by the Customer to use the Yourcall Account Service.

“Service” is the Yourcall Account Service Account based service which allows the Customer to make telephone calls via an Access Number debiting Call Charges from the Customer’s Credit.  

“Access Number”: the Yourcall Access Number is a phone number provided by us that you must use to make calls using Credit from your Account.  Calls to the Access Number are billed to the bill payer of the phone used to contact the Access Number by the bill payer’s existing telephone network (landline or mobile).

“Account”:  The electronic mechanism that records a Customer’s details, value of payment and or credits to the Account and charges made to the Customer for using the Service.   The Customer signs up to an Account in applying, on our Website, to use the Service and can manage and view Account details under the My Account section of our Website.

“Account Number”:  A unique number issued by us to the Customer which will be required for use from time to time along with the PIN.  It is the Customer’s responsibility to keep the Account Number confidential.

“Business Hours” means 9am to 5pm on any Monday to Friday inclusive that is a normal bank working day in the United Kingdom, and “Business Day” shall be construed accordingly.

“Call Charges”: prices per minute incurred when using the Service.  These charges are deducted from the Customer’s Credit available in the Account when calls are made.  Prices can be found in the Yourcall Account Service section of our Website.  The rates and destinations are subject to change. 

“Credit”:  the amount of £GBP held in the Customer’s Account as instructed by the Customer via a credit or debit card.

“PIN”:  A Personal Identification Number issued by us to the Customer for use when required along with the Account Number to access the Account.   It is the Customer’s responsibility to keep the PIN confidential.

“Website” means the Yourcall website at www.yourcallworld.com.

Introduction

These Service Terms and Conditions explain the terms upon which we agree to provide the Service and you agree to use our Service.  They take effect when the Customer applies for the Service.

To apply for the Service and set up an Account, the Customer must fill in the required sections of the online application form on our Website. 

What We Provide

We provide the Account mechanism that holds your Credit and deducts Call Charges from your Credit, and the platform and systems that deliver your call across the relevant networks.  Any foreign network, and any mobile network or landline provider’s network that you use to contact our Access Number are outside of our control.  We do not guarantee that your call will be connected to your destination number, or the quality of the call, as these matters are influenced by things outside our reasonable control.

Calls can be made to our Access Number from UK landlines (excluding payphones) or mobile phones.

Calls via the Service can be made to the countries listed on our Website.  This list is updated from time to time and is subject to change.  Calls to Premium Rate numbers, 08 numbers (excluding freephone numbers), personal numbers and other special service number ranges are not available via the Service.

Payments to add Credit to your Account can only be made via our Website, using one of the payment methods shown on our Website.  We will not be liable for any issues arising regarding payments where the cause of the issue is, or is likely to have been, outside our reasonable control.

We will provide the Service to you only if you have Credit remaining on the Account.

Call records by Account can be viewed in the My Account section of our Website, at the following location www.yourcallworld.com/myAccount.  We will maintain a history of all calls made from your Account in the previous thirty days.  These call records are only available online. All calls made on the Customer’s Account within that period will be shown.  The Customer must ensure that all authorised users of the Account are made aware that such call records will be held.

Some of the Network used to connect your calls is out of our control.  We are not liable for any loss, damage or inconvenience you may suffer as a result of any suspension or termination of an Account and/or of the Service.   We make no warranties, conditions, guarantees or representations as to quality or fitness for any particular purpose of any Account or of the Service.

Customer Responsibilities

The Customer is responsible for all usage of the Service that is made on the Customer’s Account.  The Customer must not let the Service be resold, re-supplied or otherwise make the Service available to any person(s) on a commercial basis or for any purpose prohibited by law.

We will issue an Account Number and PIN to the Customer upon a successful application for the Service.  It is the Customer’s responsibility to keep this confidential.  If the PIN is lost or stolen, you must tell us immediately by email to myaccount@yourcallworld.com as you will be responsible for calls made on the Account until we have frozen the Account at your request.  We will endeavour to freeze your Account within one hour of receipt of notification from you during Business Hours.  If notification is received outside Business Hours, we will endeavour to freeze your Account within the first hour of the next Business Day.

The Customer can register multiple phones for use with an Account of either landline telephone numbers (excluding payphones) and / or mobile phone numbers to enable access to the Account without the requirement to enter Account Number and PIN before each call.  If the phone number from which access is sought is not recognised by our system, even if it is a registered phone number, then Account Number and PIN entry will be required after dialling the Access Number.

It is the Customer’s responsibility to manage preferences, payments, personal details and phone numbers registered to use the Account via the My Account section of our Website.  The Customer must maintain a secure password and the email address to be used for signing into the My Account webpage of our Website.

The Customer must notify us immediately of any change to the Customer’s email address to ensure we have a current means of contacting the Customer if necessary.

It is the Customer’s responsibility to ensure control of access to the phones signed up for the Service to avoid usage of the Account without the Customer’s permission, as the Customer will be responsible for calls made on the Account.

The Customer must not let the Service be used to cause annoyance or for anything defamatory, offensive, abusive or obscene.

We may suspend the use of the Service without prior notice if we know or have reasonable grounds to suspect that misuse or abuse of the Service is occurring.  We have the right to terminate the service in these instances.  (See termination rights below).

The Customer agrees to indemnify us to the fullest extent possible against any claims, losses, damages, costs, liabilities and expenses which we suffer or incur resulting from any breach by you of the terms and conditions of the Service, or arising in relation to use of the Service made on a Customer’s Account.  
Call Charges

Call rates and destinations are listed on our Website, and are subject to change from time to time.  Your remaining Credit, and the number of minutes that Credit will purchase for the call to the dialled number will be notified to you immediately prior to the connection of your call.  In the event of any difference between the Credit and or the rate listed on our Website and the Credit and or the rate notified immediately prior to the connection of your call, the information provided immediately prior to the connection of your call will prevail.

All Call Charges are inclusive of VAT at the prevailing UK rate.

Each call length will be rounded up to the nearest minute at the end of the call in order to calculate the total Call Charge.  The total Call Charge for each call will be rounded up to the nearest 1 pence.

We do not charge connection fees on this Service.

The Call Charge, based on the current tariffs, is deducted from the Credit balance held on your Account during your call.  When the Credit in your Account is used up the call will end, and you must pay Credit into the Account before further calls can be made.

Privacy Policy

We will use the information you provide to us in association with the Service to manage your relationship with us and the provision of the Service to you, to enable us to understand your usage of the Service in order to improve our Service, and to contact you in writing or by phone with information about the Service.  We also assess usage information in order to prevent and detect fraud.  Information may be shared with our affiliate partners so that we may better serve your needs.  By applying to have an Account and use the Service you consent to receiving information from time to time about products and/or services which we believe may be relevant to you.  If you have questions about our Privacy Policy, would like us to update, change or delete any of your information, or if you would like to opt out of receiving any information as noted above, please contact us at:  webmaster@yourcallworld.com.

Cancellation or Termination

 You have the right to cancel any Account opened with us to use our Service and to claim a refund if the Service is unused, or a refund of the balance of Credit on your Account if the Service has been used. Any promotional credit/bonus awarded by us to the Account will not be refunded and will be deducted from the balance of Credit before payment of any refund.  Any notification of a cancellation request must be made by email to myaccount@yourcallworld.com.  If you have applied for an Account under a specific promotion your cancellation rights may be amended by the terms and conditions of that promotion, and this will be noted on the application form for that promotion.

If a Customer terminates the Service with a balance remaining in Credit, we will refund the balance to the credit or debit card used to purchase that Credit within 14 days of receiving satisfactory evidence of the relevant credit or debit card details from the Customer.  We require an administration fee to process this Account closure transaction that will be deducted from the balance of your Account. The administration fee is currently £2, but is subject to change.  Details of the current administration fee can be found on our Website.  If there is less Credit in the Account than the amount of the administration fee, the Customer will not be refunded the balance, there will be no further charges, and the Account will be closed.  Any promotional credit/bonus awarded to open the Account will not be refunded and will be deducted from the balance Credit before any refund payment is made.

We may terminate our provision of the Service to you under this agreement with immediate effect if the Customer has committed a material breach of the Service terms which is incapable of remedy.  In this instance, any Credit remaining in the Account will not be refunded to the Customer, and you may also be required to reimburse us for any losses, costs or expenses we incur as a result of your breach.  We will also be entitled to refuse to make the Service available to you in the future.

We may also end the Account  and the Service at any time by giving you a minimum of 7 days notice, which will be by email and or SMS.  Any outstanding balance of Credit will be refunded to the Customer.  Any promotional credit/bonus awarded by us to the Account will not be refunded and will be deducted from the balance Credit before payment of any refund. 

In the event the Account is not used for more than 90 days, we will notify you via email and or SMS of our intention to close the Account unless you utilise the Service.  If there is no activity on the Account and we have no response from you within 30 days of such notification, we will close the Account and you will forfeit any remaining Credit in the Account.

Communications

We will notify the Customer in writing via email and or SMS of any material adverse change to the Service or any term of the Service.  Changes will also be notified on our Website.  Usage of the Service after this notification will be deemed to be your acceptance of the change.

In the event we need to renew or replace the Service, we may alter or issue a new Account Number and PIN to the Customer.

Our communications with you will be primarily based upon email and SMS messages.  From time to time, we may write to you at the supplied billing address with Service notifications or information.  The Customer must notify us of any change to the Customer’s contact details.

Your communications with us will be primarily through the Service email: myaccount@yourcallworld.com .  Notifications from the Customer will be deemed “received” when you have received a non-automated response from us.

Other

We reserve the right to transfer or assign all or part of our rights and/or obligations under this agreement.

This Agreement is governed by and interpreted and construed in accordance with English law and is subject to the exclusive jurisdiction of the English courts.

All Yourcall Services:

We accept liability for our negligence, but only to the extent stated in this paragraph. We do not exclude or restrict our liability for death or personal injury resulting from our negligence, nor any liability arising under Part 1 of the Consumer Protection Act 1987. Our liability to you in contract, tort or otherwise (including for our negligence) arising in relation to the service is limited to £100 for any one incident or related series of incidents and £ 200 for any series of incidents related or unrelated in any period of 12 months. In any event we have no liability for any loss that is not reasonably foreseeable, nor for any direct or indirect loss of business, revenue, profit or savings you expected to make, wasted expense, financial loss or data being lost or harmed. We do not accept liability for the acts or omissions of other providers of telecommunications services or networks or for the availability or performance of such services or networks. If you use the service for business purposes you must indemnify us against any claims that anyone (other than you) threatens or makes against us because the Service is faulty or cannot be used by them. Each provision of this paragraph operates separately in itself and survives independently of the others.
If we cannot do what we have promised in this Contract because of something beyond our reasonable control such as lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, national or local emergency, anything done by government or other competent authority or industrial disputes of any kind, (including those involving our employees), we will not be liable for this.
You must not use the service to make offensive, indecent, menacing, nuisance or hoax calls; or fraudulently or in connection with a criminal offence. If you do we may cease service without notice.

Privacy Statement

YourCall respects your privacy and is committed to protecting your personal information that you provided to us. Your privacy is very important to us. We have prepared this Privacy Statement to inform you as to how we gather information on our web site www.yourcallworld.com (“Web Site”), how we manage and safeguard this information, to whom we distribute this information and under what circumstance such information is distributed. Please note that this Privacy Statement may be updated periodically by YourCall without notice.
We will use the information you provide to us in association with the Service to manage your relationship with us and the provision of the Service to you, to enable us to understand your usage of the Service in order to improve our Service, and to contact you in writing or by phone with information about the Service.  We also assess usage information in order to prevent and detect fraud.  Information may be shared with our affiliate partners so that we may better serve your needs.  By applying to have an Account and use the Service you consent to receiving information from time to time about products and/or services which we believe may be relevant to you.  If you have questions about our Privacy Policy, would like us to update, change or delete any of your information, or if you would like to opt out of receiving any information as noted above, please contact us at:  webmaster@yourcallworld.com.
LINKS TO OTHER SITES
YourCall may offer links to other web sites. YourCall is not responsible for the content or information collection policies of the other sites. If you visit another site, you should review their privacy and other policies.
YourCall Registered address: 31 Southampton Row London WC1B 5HJ Register in England and Wales No 5467282

MP3/Tell-A-Friend Terms & Conditions

1. No purchase necessary.
2. All qualified respondents who register will be eligible to win the prize if resident in the UK and over the age of 18 but not employees (or members of their families) of YourCall, their agents or anyone connected with this promotion.
3. Entries will only be accepted if accompanied by valid contact details.
4. The winner will be notified within 7 days of the draw - taking place on 18th December 2007.
5. No cash alternative for the prize will be offered. YourCall takes no responsibility beyond purchasing the gift and providing it to the winner. The odds of winning depend on the number of entries received.
6. The MP3 version may differ from that shown in the advertisement, due to availability at the time of the draw.
7. The promoter disclaims responsibility for circumstances outside his/her reasonable control.
8. The winner will be notified within 7 days of the draw date. The decision of the promoter is final, no correspondence can be entered into.
9. YourCall reserves the right to modify competition details without prior notice.
10. Winners agree to use of their names and likenesses by YourCall

For details of the winner, send a stamped addressed envelope to: Core Communications, 31 Southampton Row, London WC1B 5HJ